Frequently asked questions
Where will my driver meet me at Cancun Airport?
Your driver waits in the arrivals area holding a sign with your name, after you exit customs. The confirmation email includes exact terminal instructions and a contact number.
What if my flight is delayed?
Add your flight number when booking and we track it — your driver adjusts to the actual landing time at no extra cost.
Are prices per person or per vehicle?
Per vehicle. The price you see covers the whole vehicle for up to its stated passenger and luggage capacity.
Do you provide child seats?
Yes. Add child seats and boosters on the booking step, after you pick your vehicle. The first seat on each leg is free; any further seat is added to your total. How many you can add depends on your passenger count, since every seat takes a seat in the vehicle.
Do babies and toddlers count as passengers?
Yes — everyone travelling counts, whatever their age. We don't carry lap children the way airlines do, because every person needs a seat in the vehicle. Count your whole party, infants included, when you choose the number of passengers.
Can I pay in my own currency?
Every booking is charged in Mexican pesos (MXN). Switching the search form to USD or EUR shows an approximate price at the day's exchange rate, to help you compare — but the amount that reaches your card is always the MXN total shown at checkout, converted by your own bank.
What is your cancellation policy?
Full refund until the cutoff before pickup — see the cancellation policy for details and how to self-cancel online.
Is the transfer private?
Yes. The vehicle is exclusively yours — no shared shuttles, no waiting for other passengers, no extra stops.