Terms and Conditions

Please read these Terms and Conditions carefully before using this website or booking a service.

1. Acceptance of Terms

Welcome to RideCancun.com (“the Site”), operated by Transportadora Turística Astarea, S.A. de C.V. (“we,” “us,” “our,” or the “Company”). By accessing this Site or booking transportation through it, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use the Site or our services. We may update these Terms at any time, and continued use of the Site after changes are posted constitutes your acceptance of the revised Terms.

2. Who We Are

Astarea is a ground transportation company based in Cancún, Quintana Roo, Mexico. Unlike a travel agency or booking platform that merely connects you to third parties, Astarea directly provides the airport transfer and ground transportation services booked through this Site, using our own vehicles and drivers, or those of vetted contracted partners operating under our supervision.

3. Eligibility and Your Responsibilities

• You must be of legal age and have the legal capacity to enter into a binding agreement to use this Site or make a reservation.
• You are responsible for the accuracy of the information you provide when booking, including passenger names, flight details, arrival/departure times, contact information, and pickup locations. We are not responsible for delays, missed transfers, or additional charges resulting from inaccurate or incomplete information you supply.
• You are responsible for having any travel documents required by Mexican immigration, customs, or airport authorities, and for complying with airline check-in requirements.

4. Website Use and Intellectual Property

• All content on this Site — including text, images, logos, branding, layouts, and software — belongs to Astarea or is used with permission, and is protected under Mexican and international intellectual property law.
• You may view and print material from the Site for your own personal, non-commercial use (for example, to keep a copy of your booking confirmation). You may not copy, republish, reproduce, or distribute Site content for commercial purposes without our prior written consent.
• You may not use automated tools (bots, scrapers, etc.) to extract data from the Site, or attempt to interfere with its normal operation or security.
• You may not use the Site to post or transmit unlawful, threatening, defamatory, obscene, or otherwise harmful content.

5. Bookings, Pricing, and Payment

• A reservation is confirmed once you receive a confirmation number or confirmation email/WhatsApp message from us.
• Quoted prices include the transportation service as described at the time of booking. They do not include items not explicitly listed, such as gratuities, waiting time beyond any grace period stated at booking, additional stops not agreed in advance, child seats or extras not requested at booking, or applicable taxes unless stated otherwise.
• If you pay by credit or debit card, your bank may apply its own currency conversion or foreign transaction fees; these are outside our control.
• We reserve the right to correct pricing errors. If a quoted price is incorrect, we will contact you before your trip to confirm the correct amount; you may cancel without penalty if you do not accept the correction.

6. Cancellation and Refund Policy

• Cancellations made 24 hours or more before the scheduled pickup time: full automatic refund to the original payment method.
• Cancellations made less than 24 hours before pickup, or no-shows at the agreed pickup point/time, are non-refundable.
• All cancellation or change requests must be submitted through your booking link or in writing (email or WhatsApp) and include your reservation number.
• Applicable refunds are issued immediately to the original payment method; your bank may take 5–10 business days to display them.

See our Cancellation Policy for details.

7. Pickup, Waiting Time, and Flights

• For airport pickups, you must provide your arrival flight number and confirm the pickup time; we suggest scheduling it for 30 minutes after the scheduled landing time.
• Your confirmed pickup includes free waiting time from the confirmed time: 60 minutes when we pick you up at the airport, and 20 minutes on every other service, including departure transfers to the airport and transfers between hotels. After that period, the service may be treated as a NO SHOW, particularly if you have not been in contact with us.
• Pickup takes place at the confirmed time. If your flight changes, contact us as soon as possible so we can try to reschedule, subject to availability.
• If you cannot find your driver, contact us before leaving the meeting point; leaving without contacting us is considered a no-show and is non-refundable.
• For departure services with hotel pickup, the driver may wait a maximum of 20 minutes from the reserved time. After 20 minutes, a NO SHOW applies.

8. Force Majeure

• We are not liable for delays, missed connections, or additional costs caused by circumstances beyond our reasonable control, including flight delays or cancellations, weather, traffic incidents, road closures, hurricanes, civil unrest, or government action.
• In such cases, we will work with you in good faith to reschedule the service where possible, but full refunds may not always be available if costs have already been incurred on your behalf.

9. Vehicle Conduct and Right to Refuse Service

We reserve the right to refuse or discontinue service to any passenger whose conduct, health condition, or behavior poses a safety risk to the driver, vehicle, or other passengers, or who is in visible violation of applicable law (for example, due to intoxication). No refund will be issued in such circumstances.

10. Privacy

Your use of this Site and our services is also governed by our Privacy Notice, which explains how we collect, use, and protect your personal information. By using the Site, you consent to that collection and use.

11. Limitation of Liability

• To the fullest extent permitted by law, Astarea is not liable for indirect, incidental, or consequential damages arising from your use of the Site or our services, except where such liability cannot be excluded under applicable Mexican consumer protection law.
• We maintain appropriate vehicle insurance as required by Mexican law. In the event of an accident or incident during transport, liability will be handled in accordance with that insurance coverage and applicable law.
• Links from this Site to third-party websites (e.g., hotels, tour operators) are provided for convenience only; we are not responsible for the content or services of those third parties.

12. Termination

We may suspend or terminate your access to the Site, or decline to provide service, at our discretion — for example, in cases of fraudulent bookings, abuse of staff or drivers, or violation of these Terms. This does not affect any rights or obligations already accrued from a confirmed reservation.

13. Governing Law and Jurisdiction

These Terms are governed by the laws of the State of Quintana Roo, Mexico. Any dispute arising from these Terms or your use of our services will first be addressed through good-faith negotiation and, where applicable, the conciliatory process of PROFECO (Procuraduría Federal del Consumidor), before submission to the courts of Cancún, Quintana Roo, whose jurisdiction the parties accept, waiving any other jurisdiction that might otherwise apply.